This revised edition promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. The text provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America’s GDP.
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₹8,776.00
Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition
Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. The book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare.
₹4,323.00₹13,099.00
In stock
| Weight | 1 kg |
|---|---|
| Dimensions | 24 × 16 × 3 cm |
| Book Author | Harvey W. Blanch, Michael Milakovich |
| Edition | 2nd |
| Format | Hardback |
| ISBN | 9780849338199 |
| Language | English |
| Pages | 432 |
| Publication Year | |
| Publisher | |
| Sell by | sarasbooksonline.com |
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