This book explains how organizations function by examining their three central features: their purposes or goals, their hierarchies, and their memberships. The author presents the three aspects of organizations the display, formal, and informal aspects, explaining them in metaphorical terms as façades, machines, and games.
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Organizations: A Systems Approach
From businesses, public administrations, universities and schools, to hospitals, prisons, political parties, or the military, peoples’ lives are inextricably bound up with organizations from cradle to grave. Yet we receive little training in how – as members, customers, voters, or patients – to deal with them. In Organizations Stefan Kühl asks and answers many questions.
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