The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty

The book draws on invited papers selected from the proceedings of the 25th International Conference on Information Systems Development (ISD) held in Katowice, Poland, August 24 – 26, 2016. The invited conference papers were revised and expanded and present research that is focused on context, creativity, and cognition in information systems development. These issues are significant as they provide the basis for organizations to identify new markets, support innovative technology deployment, and enable mobile applications to detect, sense, interpret, and respond to the environment.

However, to improve the applicability of agent-based modeling and simulation methods, a new perspective is needed. In this book, that new perspective is developed and utilized to deal with many cases of real-world problems such as the supply chain, land use and land cover, transportation, health, services, economics, and social problems. The cases are selected from papers presented at the Ninth International Workshop on Agent-Based Approaches in Economic and Social Complex Systems held in Bali, Indonesia, in 2015. At the workshop, 29 reviewed full papers were presented, and of those, 16 were selected to be included in this volume.

While it can be observed that sustainability reporting is widely practiced in Western and Northern European countries, only few studies have been conducted on this topic in the CEE region. Drawing on a major empirical study involving researchers from 10 different CEE countries, this book addresses the status quo of sustainability reporting, outlines future prospects and provides essential recommendations for practitioners.

The contributions analyze various issues in media management, such as the relationship between quality and audience demand, the role of branding in building values, changes in the value chain, and the impact of deregulation. Further important topics include hypercompetition, mediatization, challenges for media managers and the meaning of corporate social responsibility.

The authors of the book―economists who have conducted extensive research in this area―offer a perspective on the financial system in the context of its importance for the overall economic system. The book not only provides detailed insights into Germany’s financial system; it also takes a broader perspective on finance and connects it with current macroeconomic developments in Germany.