The Pfeiffer Book of Successful Interpersonal Communication Tools * Provides articles that offer quick, solid, and insightful grounding in a classic theme of communication-skills training * Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences * Offers inventories that include questionnaires and instruments that help trainees understand their own communication habits, measure the health of actual relationships, and shed light on communication practices within the organization
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The Pfeiffer Book of Successful Communication Skill–Building Tools
The Pfeiffer Book of Successful Interpersonal Communication Tools is organized into three sections: Presentations and Discussions (articles); Experiential Learning Activities; and Inventories, Questionnaires, and Surveys.
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