Human-Centered Service Design for Healthcare Transformation : Development, Innovation, Change

By (author)Pfannstiel

This book plays a crucial role in the dissemination of knowledge and the advancement of scholarly research. Authored by experts in their fields, it undergoes rigorous peer review to ensure accuracy and academic integrity. Covering a wide range of subjects from the humanities to the sciences, it is used by students, researchers, and professionals alike to deepen their understanding of specific topics or fields of study.

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This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design. Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an importantpart of service provision.

SKU: 9783031201707
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Weight 1 kg
Book Author

Pfannstiel

Edition

1st

Format

Paperback

ISBN

9783031201707

Language

English

Pages

484

Publication Year

Publisher

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