Quality Management for Services

By (author)Bruhn

This book provides an in-depth exploration of the complexities surrounding supply chain globalization, de-globalization, and the prospective re-globalization. 12-15 Business Day Shipping (Supply on Demand) Advance payment (not?refundable)

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This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control and monitoring of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the eleven editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other

SKU: 9783662670316
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Weight 1 kg
Book Author

Bruhn

Edition

1st

Format

Hardback

ISBN

9783662670316

Language

English

Pages

660

Publication Year

Publisher

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