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The Call Center Dictionary: The Complete Guide to Call Center and Help Desk Technology and Operations
The language of the call center comes from many fields including telecommunications, engineering, and computer programming. The Call Center Dictionary not only explains what a particular technology is, but also how it can help improve relationships with customers.
₹8,864.00 -
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A Leftist Critique of the Principles of Identity, Diversity, and Multiculturalism
Identity politics is a lightning rod in American society. To both its progressive supporters and conservative critics, it is seen as defining the agenda of the Left. Both sides are wrong. Identity politics is not a leftist project. Instead it enables the neoliberal political economy that has caused historic levels of inequality and triggered repression and mass incarceration to deal with the social wreckage. Identity politics is a form of biological essentialism, impeding morality built upon universal humanism and politics built upon solidarity.
₹3,344.00 -
Medical Tourism and Inequity in India: The Hyper-Commodification of Healthcare
In Medical Tourism and Inequity in India, Kristen Smith explores Indian private hospitals and their role in the global healthcare service supply chain within various religious, social, cultural, historical, and economic contexts.
₹3,237.00 -
Psychology at the Heart of Social Change: Developing a Progressive Vision for Society
We live in troubled times: climate crisis, war and authoritarian ‘populism’ are just some of the challenges we are currently facing. Never has there been such a need for a new approach to politics – nor such an opportunity for one. To create a world in which people thrive, we need to know what thriving is.
₹1,640.00 -
A Post-Colonial Reconstruction of Africa
However, current reconstruction efforts have done little to rescue Africans from the negative economic effects of colonialism and neo-colonialism and fail to alleviate self-perception problems created by Western racism. Appiah’s cosmopolitan option and Sekyi-Otu’s left universalism are notable exceptions.
₹8,424.00 -
Next Generation Evidence
Next Generation Evidence serves as a prequel to Show Me the Evidence: Obama’s Fight for Rigor and Results in Social Policy by Ron Haskins and Greg Margolis. While Show Me the Evidence highlighted the importance of prioritizing funding for programs with evidence, Next Generation Evidence looks at how we can build the pipeline of evidence-producing programs.
₹4,157.00 -
Integral Human Development Catholic Social Teaching and the Capability Approach
Integral Human Development brings together for the first time social scientists and theologians in dialogue over their respective uses of CST and CA. The contributors discuss what their mutual grounds are, where they diverge, and where common areas of collaboration and transformative action can be found. The contributors offer a critical analysis of CA from the perspective of theology. They also provide an original account of CST. The book offers a broader historical, biblical, social, economic, political, and ecological understanding of CST than that which is currently available in the CST literature. The book will interest students and practitioners in global affairs, development studies, or the social sciences who seek to better understand the Catholic tradition and its social teachings and what they can offer to address current socio-environmental challenges.
₹5,610.00 -
Violence Never Heals
Across the United States, one in three women experiences violence in their intimate relationships. More resources are now being devoted to providing these women with immediate care; but what happens to survivors, especially those from marginalized communities, as they grow older and grapple with the long-term effects.
₹2,416.00 -
Spatial Socio-econometric Modeling (SSEM)
With the primary goal of expanding access to spatial data science tools, this book offers dozens of minimal or low-code functions and tutorials designed to ease the implementation of fully reproducible Spatial Socio-Econometric Modeling (SSEM) analyses. Designed as a University of Pennsylvania Ph.D. level course for sociologists, political scientists, urban planners, criminologists, and data scientists, this textbook equips social scientists with all concepts, explanations, and functions required to strengthen their data storytelling.
₹7,479.00 -
Race and Ethnicity in the United States
A concise introduction to race and ethnicity in the United States Based on the opening chapters of the best-selling Racial and Ethnic Groups by the same author, this text covers the major topics that anchor courses in multiculturalism, diversity, and race and ethnic relations. Six main topics are covered: Theories and concepts in race and ethnicity Prejudice Discrimination Immigration in the U.S. Religion The diverse population of the U.S. A better teaching and learning experience
₹9,250.00 -
Tibet as I Knew It
His own metamorphosis, as he leaves Tibet in 1949 for higher education abroad, foreshadows the metamorphosis of Tibet and its inescapable fate in the decade that followed.
₹8,050.00 -
Devotional Fanscapes
This book addresses how fan-bhakti is performed in the global landscape, in the process augmenting new religious models and identities based on the idea of the “cinematic sacred.”
₹9,350.00 -
Alternative Societies
Presenting a much-needed introduction to the debate on alternatives to capitalism, this ambitious book is not about how things are but how they can be!
₹3,062.00 -
Reimagining Academic Activism
This book will be a valuable resource for academics in critical management studies, sociology, gender studies, and social work as well as practitioners and policymakers across the social services sector.
₹2,999.00 -
The Rise of the Masses
this book focuses on cases where people with no connection to organized movements take to the streets, largely of their own accord. Looking to the Arab Spring, Occupy Wall Street, and the Black Lives Uprising, as well as the historical case of the French Revolution, Abrams lays out a theory of how and why massive mobilizations arise without the large-scale planning that usually goes into staging protests.
₹2,599.00 -
How Slavoj Became Žižek
Beginning with Žižek’s early years as a thinker and political figure in Slovenian civil society, Bar-El traces Žižek’s rise from Marxist philosopher to a political candidate to eventual intellectual celebrity as Žižek perfects his unique performative style and a rhetorical arsenal of “Hegelacanese.” Following 9/11, Žižek’s career as a global op-ed writer and TV commentator married his rhetoric with global events such as the War on Terror, the financial crisis of 2008, and the Arab Spring of 2011. Yet, at the same time, this mainstream popularity, as well as a series of politically incorrect views, almost entirely estranged the Slovenian from the normal workings of academia.
₹2,599.00 -
Understanding Abuse in Young People’s Intimate Relationships
“This book reveals the everyday domestic abuse experienced by young women and the gendered inequalities underpinning young intimate relationships. It offers insights for those working to support young women at risk and to develop community responses to the problem of gender-based violence.” Sundari Anitha, University of Lincoln
₹2,799.00 -
Collaborative Research in Theory and Practice
The book’s chapters are interwoven with ‘Interludes’ which provide alternative forms to think with and another vantage point from which to regard phenomena, pose a question and seek insights or openings for further inquiry, rather than answers. Altogether, the book celebrates collaboration in complex, exploratory, literary and artistic ways within university and community research.
₹2,734.00 -
Moral Minefields: How Sociologists Debate Good Science
22-25 Business Days Shipping (Supply on Demand)
₹2,350.00