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The Call Center Dictionary : The Complete Guide to Call Center and Help Desk Technology and Operations
The language of the call center comes from many fields including telecommunications, engineering, and computer programming. The Call Center Dictionary not only explains what a particular technology is, but also how it can help improve relationships with customers.
₹8,864.00 -
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A Leftist Critique of the Principles of Identity, Diversity, and Multiculturalism
Identity politics is a lightning rod in American society. To both its progressive supporters and conservative critics, it is seen as defining the agenda of the Left. Both sides are wrong. Identity politics is not a leftist project. Instead it enables the neoliberal political economy that has caused historic levels of inequality and triggered repression and mass incarceration to deal with the social wreckage. Identity politics is a form of biological essentialism, impeding morality built upon universal humanism and politics built upon solidarity.
₹3,344.00 -
Medical Tourism and Inequity in India: The Hyper-Commodification of Healthcare
In Medical Tourism and Inequity in India, Kristen Smith explores Indian private hospitals and their role in the global healthcare service supply chain within various religious, social, cultural, historical, and economic contexts.
₹3,237.00 -
Psychology at the Heart of Social Change: Developing a Progressive Vision for Society
We live in troubled times: climate crisis, war and authoritarian ‘populism’ are just some of the challenges we are currently facing. Never has there been such a need for a new approach to politics – nor such an opportunity for one. To create a world in which people thrive, we need to know what thriving is.
₹1,640.00 -
Next Generation Evidence
Next Generation Evidence serves as a prequel to Show Me the Evidence: Obama’s Fight for Rigor and Results in Social Policy by Ron Haskins and Greg Margolis. While Show Me the Evidence highlighted the importance of prioritizing funding for programs with evidence, Next Generation Evidence looks at how we can build the pipeline of evidence-producing programs.
₹4,157.00 -
Integral Human Development Catholic Social Teaching and the Capability Approach
Integral Human Development brings together for the first time social scientists and theologians in dialogue over their respective uses of CST and CA. The contributors discuss what their mutual grounds are, where they diverge, and where common areas of collaboration and transformative action can be found. The contributors offer a critical analysis of CA from the perspective of theology. They also provide an original account of CST. The book offers a broader historical, biblical, social, economic, political, and ecological understanding of CST than that which is currently available in the CST literature. The book will interest students and practitioners in global affairs, development studies, or the social sciences who seek to better understand the Catholic tradition and its social teachings and what they can offer to address current socio-environmental challenges.
₹5,610.00 -
Violence Never Heals
Across the United States, one in three women experiences violence in their intimate relationships. More resources are now being devoted to providing these women with immediate care; but what happens to survivors, especially those from marginalized communities, as they grow older and grapple with the long-term effects.
₹2,416.00 -
Spatial Socio-econometric Modeling (SSEM)
With the primary goal of expanding access to spatial data science tools, this book offers dozens of minimal or low-code functions and tutorials designed to ease the implementation of fully reproducible Spatial Socio-Econometric Modeling (SSEM) analyses. Designed as a University of Pennsylvania Ph.D. level course for sociologists, political scientists, urban planners, criminologists, and data scientists, this textbook equips social scientists with all concepts, explanations, and functions required to strengthen their data storytelling.
₹7,479.00 -
Race and Ethnicity in the United States
A concise introduction to race and ethnicity in the United States Based on the opening chapters of the best-selling Racial and Ethnic Groups by the same author, this text covers the major topics that anchor courses in multiculturalism, diversity, and race and ethnic relations. Six main topics are covered: Theories and concepts in race and ethnicity Prejudice Discrimination Immigration in the U.S. Religion The diverse population of the U.S. A better teaching and learning experience
₹9,250.00 -
Alternative Societies
Presenting a much-needed introduction to the debate on alternatives to capitalism, this ambitious book is not about how things are but how they can be!
₹3,062.00 -
Collaborative Research in Theory and Practice
The book’s chapters are interwoven with ‘Interludes’ which provide alternative forms to think with and another vantage point from which to regard phenomena, pose a question and seek insights or openings for further inquiry, rather than answers. Altogether, the book celebrates collaboration in complex, exploratory, literary and artistic ways within university and community research.
₹2,734.00 -
Immigration, the Borderlands, and the Resilient Homeland
This publication bridges knowledge from various topics related to homeland security into one volume
₹6,345.00 -
Deleuze and the Problem of Affect
In this book, D. J. S. Cross argues that this ambivalence and its longevity have been overlooked because they only become apparent through a systematic analysis of affect throughout Deleuze’s work. By outlining how, from beginning to end, Deleuze’s system of thought both ruptures and complies with the tradition, Cross recalibrates Deleuze’s philosophy and the recent ‘affective turn’ that hinges upon it.
₹2,296.00 -
Socialist Feminism
A New Approach reclaims theories of women’s oppression through a return to humanism, enriched by social reproduction theories, Black feminist intersectionality, abolitionism, queer theories, Marxist-Humanism and the author’s own experiences as an Iranian American feminist, scholar and activist. She looks at global developments in gender relations since the 1980s, the impact of the Covid-19 pandemic, the distinct features of twenty-first century authoritarianism and current struggles against it, drawing out lessons for revolutionary theorising, organising and international solidarity including the #MeToo and Black Lives Matter movements. This book also contains a study guide which transforms it into a useful pedagogical tool for teachers and activists.
₹1,968.00 -
A Critical History of Poverty Finance
Bernards offers an astute analysis of the current fintech fad, contextualized through a detailed colonial history of development finance, that ultimately reveals the neoliberal vision of poverty alleviation for the pipe dream it is.
₹2,187.00 -
Caring Cash
Caring Cash explores the caring practices that these grant experiments produced in the Nairobi ghetto of Korogocho. After receiving the grants, people there did not only look after themselves and their family, friends, lovers, clients, and patrons but also maintained the bonds that held them all together. Putting his interlocutors’ lives in conversation with ideas around care, ethics, and economies, Tom Neumark argues that for those in the ghetto, caring for relationships is as important as the care that takes place within relationships.
₹2,187.00 -
Mechanisms New Media and the Forensic Imagination
Mechanisms is destined to be a landmark work for the field of digital textual studies in the same way that Lev Manovitch’s Language of New Media was for the digital arts and new media fields.”–Alan Liu, Department of English, University of California, Santa Barbara
₹3,250.00 -
India’s Journey towards Sustainable Population
This collection sets new terms of reference for an analysis of the intersections between global, state, non-state and popular actors and their contradictory effects on the politics of gender.
₹12,154.00
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India’s Journey towards Sustainable Population
This collection sets new terms of reference for an analysis of the intersections between global, state, non-state and popular actors and their contradictory effects on the politics of gender.
₹12,154.00