High Performance Operations will help operations professionals and managers:

• Clarify the competing interests that challenge them, and implement pre-conditions for success.
• Learn how a systems-thinking approach can promote achieve operational excellence.
• Uncover the “secret sauce” that enables great organizations to scale their successes, eliminate single points of failure, and get more of “what went right”.
• Define what value and operational excellence look like in their organizations, and all the costs of achieving them.
• Create solutions, establish proof-of-performance, justify investments, measure performance, and implement continuous improvement.
• Translate solutions into working policies, patterns, processes, and procedures.